The function of pest control is to get rid of the targeted pest.
Originally it was accepted that the pest infestation be brought down to a
tolerable level. That was what clients were expecting because they accepted
that environmental conditions encouraged such pest activities. Clients could tolerate some minor infestation but what
they wanted was that we responded fast.
Preferably we were at their doorstep on the very
day, if they cannot tolerate the infestation.
Then when clients travelled more extensively and were better exposed to
the media, this expectation changed. They began asking for a pest-free
environment. This really got the industry busy.
Today a new trend has been set in motion. Clients are beginning to
demand that we go beyond pest control. In addition to zero infestation, they
are asking for recommendations on prevention. They are asking for reports,
reports and more reports. This is more so with ISO Certifications and more
recently, the HACCP (Hazard Analysis Critical Control Points) Scheme.
In essence they are asking for their pest control company to be their
extra pair of eyes to tell them how they can improve their sanitation and
housekeeping practices. They want the situation to be managed, not left to “hit
and miss” efforts. Hence the new term “Pest Management”.
In Cyberspace, there is no time. People can
point and click anytime of the day. They are now expecting us to provide
24-hour service. And they do not want to talk to an answering machine. They
want to talk to a person, anytime of the day. Now, we are ready to take on
these challenges. Our company is in the forefront of these changes and moult as a “Pest Management” company.
SMART HARMONY SDN. BHD. is an established company dedicated to excellence in customer service.
If you have any queries or would like to know more about a PEST problem and/or HYGIENIC and CLEANING SERVICES, contact us at:
